SayMark Support
Answers to common questions about SayMark. Can’t find yours? Email us — the address is at the bottom of this page.
Are my recordings uploaded anywhere?
No. SayMark records, transcribes and finds tasks on your device. Your recordings are never sent to us or to an AI service. See the Privacy Policy for details.
Why do I need to download a speech model?
SayMark transcribes on your phone instead of on a server, so it needs a speech model stored on your phone. It is downloaded once; after that, transcription works without sending your audio anywhere.
Which speech model should I choose?
The fastest model is good for most phones. The more accurate model gives better results but is slower and needs a recent phone. You can switch later.
The download was interrupted or failed.
Check your internet connection and free storage space, then try again. If a downloaded file is incomplete or fails its safety check, SayMark removes it so you can start over.
It says “No speech was found in this recording.”
The recording may be too quiet or too short. Hold the phone closer, reduce background noise and try again.
Reminders don’t appear.
Make sure notifications for SayMark are turned on in your phone’s settings, and that battery-saving features aren’t stopping them.
Can I delete the audio but keep the text?
Yes. Delete a recording’s audio and SayMark keeps its transcript and notes.
How do I delete everything?
Delete your recordings in the app, or uninstall SayMark to remove everything it stored on your device.
Contact support
Email support (at) vmsta.com with your phone model, its system version, the SayMark version, and what happened. Please don’t attach private recordings unless we ask.